Privacy Policy
Introduction
Welcome to Tea Epoch (“we,” “us,” or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website at www.teaepoch.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
You may voluntarily provide personal information such as:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely by third-party gateways)
• Information submitted through forms, checkout, comments, or subscriptions
b. Non-Personal Information
We may automatically collect certain non-identifiable data, including:
• Browser type and device information
• IP address
• Pages viewed and time spent on the site
• Referring website or source
2. How We Use Your Information
We use the information collected to:
• Process and fulfill orders
• Operate and maintain our website
• Respond to customer inquiries
• Improve our products and user experience
• Send updates or promotions (only if you opt in)
• Prevent fraud and security issues
3. Cookies and Tracking Technologies
Tea Epoch uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
• Understand how visitors use our website
• Remember preferences and cart items
• Improve website performance
You can disable cookies in your browser settings. Some features may not work properly if cookies are disabled.
4. Third-Party Services
We may use trusted third-party services such as:
• Payment gateways (e.g. Stripe, PayPal)
• Analytics tools (e.g. Google Analytics)
• Email marketing platforms
These services may collect data in accordance with their own privacy policies.
Tea Epoch is not responsible for the privacy practices of external websites or services.
5. Data Protection and Security
We take reasonable technical and organizational measures to protect your personal data. However, no system is 100% secure and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
• Provide our services
• Meet legal and business requirements
7. Your Rights
Under the Malaysian Personal Data Protection Act (PDPA), you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Withdraw consent
• Request deletion of your data (subject to legal obligations)
8. Changes to This Privacy Policy
We may update this policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone: +60123456789
Email: [your email address]