CUSTOMER CARE
Frequently Asked Questions
CUSTOMER CARE
FAQ
Orders & Shipping
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Standard shipping within Malaysia usually takes 3–5 business days, while international shipping may take 7–15 business days depending on your location.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use it to track your package directly with the courier.
Do you offer international shipping?
Yes, Tea Epoch ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Returns & Exchanges
What is your return policy?
Tea Epoch accepts returns and exchanges for items that are unused, unopened, and in their original packaging. For full details, please refer to our Return & Refund Policy.
How do I request a return or exchange?
To request a return or exchange, please contact our customer service team via email or our website contact form within 7 days of receiving your order. Include your order number and reason for the return or exchange.
How long does it take to receive a refund?
Refunds are processed after we receive and inspect the returned item. Typically, refunds are completed within 5–7 business days to the original payment method. Please see our Return & Refund Policy for more information.
Brewing & Storage
How should I store Tea Epoch teas at home?
Store your Tea Epoch teas in a cool, dry place away from sunlight, heat, and strong odors. Use a clean, breathable container for Pu-erh tea cakes, or an airtight tin for loose leaf teas.
Does Pu-erh tea improve with age?
Yes! High-quality Pu-erh tea can improve over time when stored properly. The flavor becomes smoother, deeper, and more complex as it ages.
How do I know if my tea has gone bad?
If your tea smells musty, sour, or has visible mold, it should not be consumed. Properly stored Pu-erh tea should smell clean, earthy, and pleasant.